Customer Feedback
More Positive Feedback From Our Valued Clients
"During the flooding events at the end of November 2012, we, the MEICA Team, have relied on your Company's responses to incident call outs. We would like to take this opportunity to thank all of your staff for the response, commitment and professionalism that has been shown during these difficult times. Without this, I am sure that we would have struggled to meet the high volume of staffing requirements across the region. I would like to specifically thank the individuals who had the unenviable task of 'baby sitting' on a 24/7 basis at Kempsey Pumping Station. This particular task was not only 'mind numbing' for the individuals but did help enormously to mitigate the considerable unease that occurred within the village after the flooding event. We would also like to thank other members of your staff who responded to other call outs across the region, such as New Zealand, Keadby, Low Bank and Bull Hassocks. Once again, grateful thanks to all involved, you have helped enormously to mitigate the impacts of the recent floods and have further enhanced your own reputation within our organisation"."Thank you ECS to all involved with the manufacture and installation of the platform, stairs and access points for the silo/mixing tanks at Deephams. A very impressive installation. Our operatives on site are extremely pleased and totally satisfield with every aspect of the project. Once again, many thanks."
"Thank you for the quick response and service from the two Operatives you sent to site, as the work proved much more difficult than envisaged, involving breaking out concrete encasing the bridge sections. Your Operatives worked very hard and did not stop until they had all the preparation work done for the next days' lifting operations."
"Please pass on my thanks to your team that carried out the work - there were no health and safety incidents and the delivery and completion of the work was first class."
"Thanks for the prompt sending of the images! And the new quay heading! We enjoyed our first kayak trip in 8 months and it was a joy to negotiate the locks with your new ramps and lower deck, especially on the return leg when we were more tired. You obviously were very thoughtful about all who may be using the structure. It was safe, with nothing to snag the boat, or our clothes... Lovely. Well done. Just a couple of mooring rings would finish it off nicely! We look forward to putting that stretch of river high on our list of places to regularly kayak and we will tell everyone we know, including the BCU, about the good job your company has made of it.
Also, where do you source the black recycled plastic decking from?"
"Thank you for the work that you did at our site recently. You were all very professional and courteous and we are very grateful for the effort made in assisting our neighbour to access his property when the road was blocked. He commented on how helpful and accommodating you had been."
"To all at ECS, I have to say you all have been great to work with; some other companies could take a leaf out of your book. I hope you prosper in the future because you deserve it. I look forward to meeting with you again in the future."
"Thank you for all your efforts over the last couple of weeks to get the 2 small penstocks at Braunstone Park repaired. We really would have been in trouble if you hadn't completed the works."
"Just a quick note of commendation for the work you completed for us at Calverton. We discovered that a pump had failed/seized and despite our efforts, we were unable to get the pump working. As you are only too aware, this was a serious situation as we rely completely on the pumps to provide life-support for the fish. At very short notice you organised the crane, staff and all the necessary paperwork to lift out the faulty pump and replace it with the new spare you have been storing for us. All of the work was carried out safely, to a high standard and with minimal operational disruption. The flow of water was uninterrupted during this period and we were able to continue as normal. A good job!"
"Many thanks for your hospitality yesterday. The visit was very beneficial for us in answering some of the questions that we had. We look forward to seeing you again."
"I write to you concerning the recent works carried out by ECS Ltd for Lankhorst and The National Trust, constructing the new foot bridge at Hardcastle Crags, Hebden Bridge. I have to say that the final construction looks absolutely fantastic. The level of detail and finish your construction team put into the bridge is first class. I can also tell you that the architect and site warden at Hardcastle Crags are delighted with the finished product. I am aware that your team had to overcome some considerable difficulties, not only in building the bridge, but also in accessing the site on a daily basis. The level of commitment, professionalism and sheer determination shown by your team to finish the project to a high standard leaves me in no doubt that both Lankhorst and ECS will be given further opportunities to show what can be done using KLP recycled plastics. Please pass on our sincere thanks and congratulations to all the team. I look forward to working closely with ECS on future projects."
"I would like to commend the two employees from ECS who were sent to Tower Village to connect the new supply to the 'main switch' after the meter had been fitted by Central Networks. Central Networks did not turn up to site until 3.00pm; they then left at 5.30pm, at which time your employees had to start work after waiting around all day - and on the hottest day of the year so far! Once again well done and excellent work."
"After my site visit to Elkesley to inspect your work on the inlet works sack handling issues. We were very impressed with the solution and the standard of work to the channel and the area around it. There were no sharp edges on old fixings and all the waste was removed and the area left neat and tidy. Congratulations on everything being 100%. Carry on with this standard of work and it will be a bonus for all of us. This gives us the confidence in recommending your standard of work to others".
"Thanks to your lads working on the process review actions at Redmile. I dropped in yesterday and found the working area to be well demarked and tidy and the lads were working safely and wearing the correct PPE. What was most pleasing from this is that it was an unannounced drop-in visit which suggests that the lads are working safely as part of the working culture. I was also pleased that the site agent requested that the authorisation be extended whilst I was on site as it saved himself a journey to Melton to get a new one and saved me from having to go through the electronic paperwork again. I hope we can continue working in this fashion and deliver the right solutions for both our companies. Thanks again."
"Thanks very much for your help and advice, which has been invaluable. I will let you know if we need anything further. I will probably take you up on your proposition of visiting us on a quarterly basis as I am keen to get our systems running as smoothly as possible."
"ECS Engineering Services Ltd to be commended for a safe working at heights inspection and a very positive attitude towards health and safety."
"Well done to all involved at the Wooten Wawen site - my site inspection audit went very well and everything was in place."
"May I take this opportunity to thank your company regarding the works to fit the new penstock at Covenham WTW. I would particularly like to express my gratitude to Karl, for all the hard work he put in to ensure early issues from both AWS and ourselves were quickly addressed and resolved. I have spoken to AWS and they have expressed how impressed they were with the way Karl approached the issues and concerns he had, and the professional manner in which they were resolved by yourselves. Also, thanks to Bryan; his phone was pretty hot from phone calls from me in the early stages when things seemed to be getting worse and worse, and no one on site could give me any answers as to what was going on. Once again, please accept my thanks for all your hard work, and I look forward to our next contract together."
"I would like to express our gratitude to you for your words of appreciation. A project such as Keadby Pumping Station that requires specialist trades that both ECS and Red7Marine provides, all too often goes unrecognised, in part I believe to the overall teams' capability to make a job 'look easy'. We are always pleased to hear when the men are providing the services in line with our expectations but most of all when the lads can be both innovative and improvise when working towards a solution. We certainly relate to ECS's approach to business which we find very modern,but also traditional without having to be firm contractually, and I hope that we will continue to support each other in the years to come. We have passed your comments to the men which has gone down well."
